General terms and conditions of delivery and payment of the private company with limited liability VB-Airsuspension B.V. and its subsidiaries, each individually referred to in these conditions as “VB-Airsuspension B.V.”, established in Varsseveld (2020 version), filed at the Arnhem Chamber of Commerce under number 09151791.
Article 1: Applicability
1.1. These general terms and conditions apply to all quotations, offers and agreements of the private company with limited liability VB-Airsuspension B.V. and its subsidiaries and other affiliated companies that refer to these general terms and conditions, hereinafter jointly referred to as 'VBA'.
1.2. The counterparty to VBA is referred to in these general terms and conditions as the ‘client’.
1.3. Once the client has concluded an agreement with VBA on the basis of these conditions, or if it is otherwise aware of them or may reasonably be deemed to be aware of them, these conditions shall, by virtue of that fact, apply to every subsequent agreement to be concluded with VBA, even if these conditions are not expressly declared to be applicable or referred to at the time of concluding the agreement in question.
1.4. In case of conflict between the Dutch text of these general terms and conditions and translations thereof, the Dutch text shall always prevail.
1.5. In case of conflict between the content of the agreement concluded between the client and VBA and these general terms and conditions, the terms of the agreement shall prevail.
1.6. Departure from any of the conditions defined by VBA is only permitted if and to the extent that this is confirmed in writing by VBA.
1.7. By entering into an agreement with VBA, the client renounces any conditions defined by it, howsoever named, so that all agreements with VBA are subject exclusively to the conditions defined by VBA.
1.8. In these conditions, communications made in writing are also understood to include those sent by fax, e-mail or other electronic medium.
1.9. VBA shall be entitled to amend these general terms and conditions. The client shall be deemed to have accepted any amendment to these general terms and conditions if it has not notified VBA of its objections in writing within seven days of VBA's written notification of such change.
Article 2: Quotations and confirmations
2.1. All offers and quotations made by VBA are made without obligation and subject to interim price changes, unless expressly stated otherwise. VBA may retract its offers and quotations at any time, even after an offer has been accepted by the client.
2.2. All statements and/or specifications given by VBA with respect to its products and/or services (such as images, drawings, manuals, website, etc.) are made in good faith, but are not binding. VBA expressly reserves the right to introduce differences and/or modifications of any kind and to any extent whatsoever.
2.3. The prices mentioned in the offer are based on delivery ex works in Varsseveld (EXW, Incoterms® 2020). Prices are quoted exclusive of VAT and other governmental levies, costs of transport, insurance, packaging and installation.
2.4. If the client does not accept the offer, VBA shall be entitled to charge the client for all reasonable costs necessarily incurred in making the offer.
2.5. An agreement is only made once VBA has accepted the client's order in writing. Additions and/or amendments to this agreement are only valid in so far as they are confirmed by VBA in writing.
Article 3: Intellectual property rights
3.1. Unless otherwise agreed in writing, all rights of intellectual property and similar rights, including but not limited to copyrights, trademark rights, patent rights and neighbouring rights, in relation to the items provided, including offers made by VBA, advice, designs, illustrations, drawings, (test) models, samples, examples, software, materials, etc., shall reside exclusively with VBA.
3.2. If intellectual property rights come into being during the execution of the agreement between VBA and the client, the intellectual property rights, including copyright, shall reside with VBA. Insofar as intellectual property rights come to reside with the client under the law, the client transfers these intellectual property rights to VBA in advance and, if necessary, the client shall cooperate in this transfer and furthermore grant an irrevocable power of attorney in advance whereby VBA may do everything necessary to ensure the said intellectual property rights come to reside with VBA. Insofar as permitted by law, the client renounces any individual rights that continue to reside with the client, or undertakes not to exercise these individual rights in the course of doing business.
3.3. Rights to the information referred to in Article 3.1 shall remain the property of VBA, regardless of whether the client was charged the costs of their production. This information may not be copied, used or shown to third parties without the prior express written permission of VBA.
3.4. Information supplied to the client as referred to in Article 3.1 shall be returned at the first request within the time stipulated by VBA.
3.5. As soon as the client becomes aware that third parties are infringing the intellectual property rights of VBA, the client shall inform VBA forthwith.
3.6. If VBA grants the client a right of use, this shall always be on the basis of a non-exclusive and non-transferable licence that is limited to the agreed use. In the absence of a previously agreed period of use, the right to use VBA's intellectual property rights shall in any case be limited to the term of the agreement between VBA and the client, or the period in which the client purchases products from VBA. A licence issued by VBA may be terminated at any time with immediate effect, without any liability of VBA's part to offer the client any form of compensation.
3.7. Following the cancellation, dissolution or termination of a long-term commercial relationship between VBA and the client, the client shall take steps, at VBA's first request, to ensure that no commercial ties are assumed in the course of doing business between the client and VBA. The client shall carry out all required actions to this end, including but not limited to:
a) Cease use of VBA's differentiators when transacting business, such as the client's domain name;
b) Cease use and transfer any domain name, trade name or brand name containing a VBA differentiator to VBA;
(c ) Avoid confusing advertising messages, such as the use of differentiators that equate to VBA's differentiator;
d) Delivery of goods on which VBA's differentiator is shown, at the same price for which the client purchased these goods from VBA.
3.8. In the event of a breach of Articles 3.2, 3.3, 3.4, 3.5 and 3.7, the client shall be liable to pay VBA a penalty of €50,000.00 for each breach, without prejudice to VBA's additional right to claim full compensation with interest and costs. Any penalty paid or due shall not be deducted from any compensation due with interest and costs. VBA and the client hereby expressly derogate from the provisions of Article 92 (2) of Book 6 of the Civil Code.
Article 4: Advice, designs and materials
4.1. The client cannot derive any rights from advice and information obtained from VBA if these do not relate directly to the order.
4.2. Where the client provides information, drawings, designs, etc. to VBA and/or prescribes materials etc., VBA may rely on the accuracy thereof and shall make its offer and carry out its activities on that basis. The client is responsible for both the timely supply and the accuracy of the information or data provided to VBA by or on behalf of the client that is needed in order to fulfil the order correctly.
4.3. The client holds VBA harmless from any claim by third parties relating to the use of drawings, calculations, designs, materials, samples, models, etc. provided by or on behalf of the client.
4.4. The client may inspect the materials that VBA intends to use (or have them inspected) before they are processed, at its own expense. If VBA suffers any loss as a result, the expense shall be borne by the client.
4.5. The client shall ensure that the goods ordered or to be ordered, including packaging, labelling, instructions and user manuals meet all the requirements of the client's country. If and to the extent that the client must hold permits before it can take delivery of the goods ordered or to be ordered, the client shall itself be responsible for obtaining these.
Article 5: Samples, models and examples
5.1. Where VBA presents or provides a model, sample or example, this shall always be by way of indication: the qualities of the goods to be delivered may differ from the sample, model or example, unless it has been expressly stated that the delivery will be in accordance with the presented or provided model, sample or example.
Article 6: Delivery, delivery time and delivery method
6.1. The agreed delivery time and/or execution period is defined approximately by VBA and is never an absolute deadline, unless agreed in writing.
6.2. The delivery time stated by VBA starts at the moment when all the information needed for the execution of the order has been received in full by VBA.
6.3. Unless otherwise agreed in writing, any overrun of the specified delivery time shall not entitle the client to cancel the agreement or claim compensation. The mere fact that a stated or agreed delivery time is exceeded shall not place VBA in a position of default. In the event of late delivery, the client must send VBA a written notice of default.
6.4. VBA is not bound to adhere to a latest or other delivery times that it can no longer honour due to circumstances beyond its control occurring after the agreement was concluded. Nor is VBA bound to adhere to a latest or other delivery time where the parties have agreed to a change in the content or scope of the agreement. VBA is entitled to carry out the service(s) required of it in parts.
6.5. Exceeding the agreed delivery time and/or execution period shall not under any circumstances entitle the client or a third party to claim compensation, unless agreed in writing.
6.6. Delivery shall take place EXW (ex works) Incoterms® 2020, Frankenweg 3, (7051 HV) Varsseveld, The Netherlands.
6.7. If the parties, contrary to what is stated in the general terms and conditions, agree that goods are sold carriage paid, the goods always travel at the expense and risk of the client using a means of transport chosen by VBA. Hold-ups in the chosen means of transport shall not oblige VBA to use a different means of transport.
6.8. Acceptance of goods by the carrier without any comment on the shipping document or receipt serves as proof that the package was in good condition.
Article 7: Transfer of risk
7.1. The risk of the purchased items passes to the client at the moment of delivery.
7.2. Notwithstanding Article 6.6, the client and VBA may agree in writing that VBA shall arrange transport. In that event, the client bears the risk of storage, loading, transport and unloading.
Article 8: Price and pricing
8.1. All prices are expressed in euros (unless otherwise stated) excluding VAT and based on delivery EXW (ex works).
8.2. If material prices, raw materials, wages, insurance premiums, taxes, import duties, exchange rates and other factors that determine the price increase after the agreement is concluded, and performance of the agreement has not yet been completed, VBA shall be entitled to increase the purchase price accordingly.
8.3. VBA shall never be obliged to accept orders at prices defined in previous agreements with the client.
8.4. Unless expressly agreed otherwise, the price of the goods does not include costs connected with the installation of the goods.
8.5. The client is obliged to settle the price increase referred to in Article 8.2 simultaneously with payment of the principal sum or the next agreed instalment.
Article 9: Impossibility of execution
9.1. VBA has the right to suspend the performance of its obligations if it is temporarily prevented from fulfilling its obligations due to circumstances that were not foreseeable at the time the agreement was concluded and that lie beyond its control.
9.2. Circumstances that were not foreseeable by VBA and that lie beyond its control include, amongst others, situations where suppliers and/or subcontractors of VBA fail to meet their obligations or to do so in good time, weather conditions, earthquakes, fire, loss or theft of tools, loss of the materials to be processed, blockades, strikes or work stoppages and import and trade restrictions.
9.3. VBA is no longer entitled to suspend the performance of its obligations if the temporary impossibility has lasted more than six months. The agreement can only be dissolved after that period has elapsed and solely for that part of the obligations that have not been fulfilled by means of a written declaration. In that event, the parties are not entitled to compensation for losses suffered or to be suffered as a result of the dissolution.
Article 10: Warranty
10.1. VBA guarantees to the client that the supplied goods, subject to normal usage in accordance with the fitting instructions for the supplied item and the instructions for use and maintenance, are free from defects of materials and manufacture at the time of supply and during the warranty period as defined in Article 10.2. VBA can never guarantee the actual service life of VBA's products.
10.2. The warranty period is as follows:
a. If the product is intended for a country that appears on VBA's list of "rough road countries": one year. If a supplied item intended for a rough road country is driven 75,000 km or more after installation, this counts as normal wear and tear and will void the warranty. A list of “rough road countries” can be found on VBA's website: www.vbairsuspension.com.
b. In all other cases: two years. If the supplied item is driven 150,000 km or more after installation, this counts as normal wear and tear and will void the warranty.
10.3. The warranty period commences on the invoice date. If the supplied item must be registered in the VBA vehicle register, the warranty period commences at the time of registration. If mandatory, registration should take place no later than six months after entering into the agreement, failing which the warranty will become void. The warranty period may not be extended due to the supply of replacement parts or repairs carried out within the warranty period.
10.4. If the client wishes to make a warranty claim, the following conditions must be met, otherwise the warranty will become void:
a) upon notification, a fully completed warranty claim form ("W3"), a photograph of the vehicle's kilometre/mileage reading, a copy of the purchase receipt and the vehicle registration certificate have been submitted;
b) warranty registration took place in good time for those products that require registration.
c) it must be demonstrated that the product was purchased from and installed by an authorised VBA partner.
10.5. Further conditions, limitations and exclusions in this regard are set out in Appendix A Warranty Terms and Conditions.
10.6. The warranty shall in any case be void where modifications are made, without the prior knowledge and express consent of VBA, to the product supplied by VBA in respect of which the warranty claim is made.
10.7. No warranty is provided for items that were not new at the time of supply or for items or materials that are not prescribed or provided by VBA.
10.8. The warranty extends only to the free-of-charge correction of defects identified in the supplied item within the warranty period. Secondary costs such as replacement transport, travel or accommodation costs, etc. will not be reimbursed. If, in the opinion of VBA, the goods can no longer be repaired and/or the repair costs are disproportionate to the value of the items, VBA shall be entitled to replace the items. If the faulty items cannot be repaired or replaced by VBA, the items shall be taken back against refund of the purchase price, without VBA being liable to pay any compensation.
10.9 If, in the opinion of VBA, a claim made under warranty is legitimate, VBA shall bear the costs of a warranty appraisal on the basis of a table defined by VBA for that purpose, which can be found on VBA's website: www.vbairsuspension.com. If, in the opinion of VBA, a claim under the guarantee is not legitimate, the client will be obliged to reimburse VBA for the costs of the warranty appraisal.
10.10 The warranty as described above applies directly between VBA and the client. If the client resells, uses or installs the item as part of its business operations, the relevant warranties shall be transferred to the subsequent end user. Nevertheless, the warranties can only be invoked by the client on the end user's behalf.
10.11. The warranty as described above refers to VBA's standard warranty policy. If the supplied item comes with specific warranty conditions, the specific warranty conditions replace the standard warranty policy.
Article 11: Liability
11.1. Without prejudice to VBA's obligations under the warranty referred to in Article 10, VBA is not liable for any direct or indirect, material or immaterial damage, howsoever named, suffered by the client or by a third party in connection with or arising from an agreement entered into with VBA, a fault, failure or omission of VBA, a product or service supplied, repaired or processed by VBA or for any (other) reason whatsoever, unless:
a) VBA is insured for damages in this respect and the insurance company pays for the claim; in that case, total liability is always limited to the amount paid out under the insurance policy in the case in question;
b) the client or the third party concerned can show that the damage is due to intent or gross negligence on the part of one or more directors of VBA.
11.2. In so far as it is established that the limitation of liability described in Article 11.1 cannot be legally upheld, the compensation payable by VBA - including penalties - shall/can never be higher than the amount that the client has paid or owes to VBA under the order or contract to which the claim for compensation relates, excluding VAT.
It is agreed in all cases, however, that VBA is never liable for indirect damages, including lost profit, reduced value of products, business interruption or loss of savings.
11.3. In all cases where VBA is entitled to invoke the terms of this article, any sued employee(s) can likewise invoke these terms, as if the terms of this article had been stipulated by the employee(s) concerned.
11.4. The client shall, at the first request, hold VBA entirely harmless from all claims by third parties against VBA in respect of any act for which liability is excluded under these conditions.
11.5. The client is obliged, unless such cannot reasonably be demanded of him in the circumstances, to allow VBA the opportunity, by mutual arrangement, to rectify a deficiency for which VBA is responsible or to reduce or eliminate the damage resulting from such deficiency within a reasonable period of time and at VBA's expense.
11.6. The client's right to compensation does not diminish its payment obligations under the agreement.
Article 12: Complaints
12.1. The client is obliged, at the time of or immediately after delivery, to check that the delivered goods conform to the agreement, to examine the items in particular with regard to their soundness, integrity and completeness and to ensure, based on the accompanying packing list sent by VBA, that all parts have been delivered. The client must notify VBA of any identified defects, shortfalls and/or omissions in writing immediately, and at all events within 24 hours of delivery, failing which no liability will be accepted in this matter.
12.2. If defects and/or quality differences come to light at a later time because they were not present and could not be identified during the initial inspection, these defects and/or quality differences must be notified to VBA in writing immediately after discovery of the defects, and at all events within ten working days. Any claim due to non-conformity lapses in all cases one year after the invoice date of the delivery.
12.3. After submitting any complaint(s), the client may not use, mix or process the goods that are the subject of the complaint. The goods in question must be kept and stored in a place suitable for that purpose. VBA shall be given access to that place at any time.
12.4. If the client has not lodged its complaint in good time in accordance with this article and/or has not complied with the other requirements of this article, the client can no longer claim that the delivered goods do not comply with the agreement.
12.5. Goods that are the subject of a complaint must be returned to VBA at the latter's first request. The goods are returned at the expense and risk of the client, unless otherwise agreed in writing.
12.6 Complaints concerning goods delivered or work performed or services rendered do not affect the obligations of the client relating to past or future deliveries of goods or services and do not entitle the client to withhold payment of VBA's claims.
Article 13: Client's obligations
13.1. The client shall provide an up-to-date list of the final customers of the goods supplied by VBA to the client. The list shall contain at least the following information: name, address and domicile of the customers, a description of the goods delivered to the customers, including the chassis number of each item and the date on which the item was delivered to the final customer, and stating the purpose for which the item was purchased by the customer.
13.2. The client shall make the list referred to in Article 13.1 available to VBA at the first request.
13.3. In the event of a recall campaign, the client shall render all cooperation in following the instructions of VBA. The only costs borne by the client in that respect shall be those resulting from the deployment of its personnel and resources.
13.4. If the client fails to meet its obligations under this Article and VBA thereby suffers loss, VBA shall be entitled to seek compensation from the client.
Article 14: Uncollected items
14.1. If items are not collected after the expiry of the delivery period, the client shall be in default without further notice. Uncollected items shall be stored at the expense and risk of the client. The client remains liable to pay VBA the purchase price plus interest, (storage) costs and damages.
14.2. In the cases referred to in Article 14.1, VBA shall be entitled to terminate the agreement with immediate effect in whole or in part and to sell the goods to third parties. The sale proceeds shall be deducted from the claim resulting from Article 14.1.
Article 15: Invoicing and payment
15.1. VBA is entitled to present an invoice after each partial delivery or partial performance of the agreed work.
15.2. The client is obliged to settle the invoiced price within 30 days of the invoice date without any deduction, discount or offset, unless otherwise agreed in writing. The client shall not be entitled to seek deferral.
15.3. The client must notify VBA of any complaints about the invoice amount within 7 days of the invoice date in writing, after the expiry of which period the client is deemed to have agreed to the invoice amount.
15.4. The full claim for payment falls due immediately without any further demand or notice of default being required, if:
a. the client has been declared bankrupt or applies for protection from its creditors;
b. attachment is levied on goods or claims of the client;
c. the client (company) is dissolved or liquidated;
d. the client fails to meet one or more of its obligations, whether of a contractual or legal nature.
15.5. The client shall be in default merely by virtue of the expiry of the payment period, without any further demand or notice of default being required. The end of the payment period therefore represents a fixed deadline.
15.6. If the payment period is exceeded, the client shall pay interest at the legal rate as of the date of default. At the end of a year, the amount on which interest is calculated shall be increased by the amount of interest for that year.
15.7. The client is obliged to pay extrajudicial debt collection costs immediately after the expiry of the agreed payment period without prior written notice. These costs shall be at least 15% of the principal amount outstanding, subject to a minimum of € 200.00. VBA is only required to furnish proof of the costs incurred where these exceed the percentage and amount mentioned in the previous sentence.
Article 16: Provision of security
16.1. VBA may at any time demand advance payment or adequate security for fulfilment of the client's payment obligation, or supplementation of the provided security, and only carry out delivery or continue deliveries after such payment has been received or such security provided or supplemented. The client is liable for damages suffered by VBA due to the resulting delay.
16.2. If the client has not met VBA's demand for advance payment or security within 14 days, VBA shall be entitled to terminate the agreement with immediate effect without being liable for any compensation.
Article 17: Reservation of title and right of pledge
17.1. After delivery, VBA remains the owner of the delivered goods as long as the client:
a. fails or shall fail to perform its obligations under this agreement or other similar agreements;
b. fails or shall fail to pay for works carried out or to be carried out in the future under such agreements;
c. has failed to settle claims arising from non-fulfilment of the aforesaid agreements, e.g. for damages, penalties, interest and costs.
17.2. As long as VBA retains title to the goods it has delivered, the client may not encumber or dispose of these goods outside its normal course of business. If and to the extent that the client sells goods to third parties on credit, the client must stipulate a retention of title in the agreement with the third party.
17.3. After VBA has invoked its retention of title, it is automatically entitled to recover the delivered goods. The client shall allow VBA to enter the place where these goods are located. After recovery, the client will receive a credit note in the amount of the then current market value of the repossessed goods, but for not more than the original purchase price. VBA shall deduct the costs of recovering the goods and resulting damages from the amount credited for the goods.
17.4. The client has a duty of care in relation to the goods subject to retention of title. In view of this duty of care, the client must insure the goods and keep them insured against all usual risks, including but not limited to the risk of fire.
17.5. If VBA cannot invoke its retention of title because the delivered goods have been mixed, transformed or changed, the client shall be obliged to grant VBA a lien on the newly created goods.
Article 18: Privacy
18.1. If VBA or the client receives personal data provided by the other party during the performance of the agreement and processes this personal data, it shall process the personal data in an appropriate and careful manner and comply with the legal requirements arising from the General Data Protection Regulation.
18.2. If VBA or the client is considered a processor within the meaning of the General Data Protection Regulation, VBA and the client agree in writing to a processing agreement that complies with the provisions of the General Data Protection Regulation.
18.3. VBA and the client shall inform one another within five (5) working days of any request and/or complaint from the supervisory authority or the data subject regarding the personal data processed in the performance of the agreement. VBA and the client shall cooperate with one another in order to meet the requests of data subjects or the supervisory authority.
18.4. The client indemnifies VBA against any administrative sanctions, remedial sanctions and punitive sanctions imposed on VBA in the context of processing carried out by VBA in the performance of the agreement.
Article 19: Expiry of claims
19.1. Unless otherwise stated in these general terms and conditions, all claims of the client against VBA arising from or in connection with an order or contract - including claims for compensation for losses and/or penalties - shall expire in all cases one year after the day on which the delivered goods or performed services to which the claim relates are invoiced, unless the claim(s) have been referred to the competent court within that period.
Article 20: Termination
20.1. If the client wishes to dissolve the agreement in the absence of any deficiency on the part of VBA and VBA agrees, the agreement shall be terminated by mutual consent. In that case, VBA shall be entitled to reimbursement for all losses suffered, including financial loss, lost profit and costs.
Article 21: Dissolution
21.1. VBA shall be entitled to terminate all or part of the agreement with the client if the agreement with its supplier is terminated for any reason, or if it is not carried out by it or its supplier for any other reason, with the result that VBA does not have the correct materials, packaging etc. to be able to fulfil the order. In that case, VBA shall only be obliged to compensate or credit the purchase price charged by it against restitution by the client of any goods already delivered to it under this agreement.
Article 22: End user declaration
22.1. The client represents and warrants that the client shall comply with (i) all Dutch, EU and UN export control arrangements, including embargoes and other sanctions and (ii) all other foreign export control arrangements, including embargoes and other sanctions, to the extent that the Netherlands, the EU or the UN have put in place similar arrangements with respect to the same countries. The client shall not supply items purchased from VBA to natural persons and legal entities, or use them itself in such countries, for whatever reason, unless VBA has given its prior written consent for the client to do so.
22.2. In the event of a breach of Articles 22.1 and 22.3, the client shall be liable to pay VBA a penalty of €100,000.00 for each breach, without prejudice to VBA's additional right to claim full compensation with interest and costs. Any penalty paid or due shall not be deducted from any compensation due with interest and costs. VBA and the client hereby expressly derogate from the provisions of Article 92 (2) of Book 6 of the Civil Code. VBA shall also be entitled, where appropriate, to dissolve the agreement with immediate effect, without being liable for any losses suffered by the client either now or in the future, without prejudice to VBA's right to claim in full the aforementioned penalty and any losses suffered by VBA either now or in the future.
22.3. The client additionally undertakes on behalf of VBA to impose all obligations arising from this Article 22 on its customers to whom it supplies goods purchased from VBA, for whatever reason.
Article 23: Confidentiality
23.1. The client shall not in any way disclose to a third party this agreement or any information of which it becomes aware through the conclusion or performance of this agreement and which it knows or may reasonably assume to be confidential. The client shall also impose this duty of confidentiality on its staff and/or third parties. The foregoing sentence does not apply in so far as disclosure is necessary to the performance of this agreement or in the case of information that the client is legally required to disclose.
Article 24: Conversion and provisions that remain in force
24.1. If any provision of these conditions proves to be ineffective, the other provisions nevertheless remain in force. Furthermore, such ineffective clause shall be replaced by an effective clause having the same intent in so far as possible.
After the agreement has ended, for whatever reason, those provisions that by their nature are intended to remain in force shall do so.
Article 25: Applicable law and competent courts
25.1. All agreements between VBA and the client are governed by Dutch law.
25.2. All disputes resulting from or in connection with the agreement shall be decided exclusively by the competent Dutch court, the Rechtbank Gelderland in Zutphen, though VBA shall also be entitled to refer the dispute to any other competent court.
Appendix A Warranty Terms and Conditions.
The warranty shall not apply to the following:
- Defects appeared after the limited coverage as mentioned in Schedule 1. “Component list”
- Defects judged by VB-Airsuspension as being caused by the failure to follow the frequency and requirements of routine maintenance services or the failure to have such routine maintenance services carried out.
- Defects, which are attributable to:
Improper use of the vehicle and/or its suspension including overload.
Incorrectly completed repairs or routine maintenance services.
Electrical current and voltage fluctuations that are outside the tolerance range specified by VB-Airsuspension and/or the vehicle manufacturer.
- Defects arising from the use of non-genuine VB-Airsuspension parts or accessories not approved by VB-Airsuspension B.V.
- Any modifications or installations performed without the express written approval of VB-Airsuspension B.V.
- Deterioration, staining or corrosion, which will occur due to normal exposure and usage on:
Rubber or plastic components.
- Alleged defects, which are not a direct result of manufacturing or material defects, or are not recognized as affecting the quality or function of the vehicle and/or its suspension.
Examples of these include, but are not limited to:
Excessive noises, rattles or vibrations of low amplitude or frequency, which are considered to be representative of the characteristics of the vehicle and/or its suspension.
Slight oozing/ misting of oils or fluids from seals or gaskets, which causes no appreciable decrease in the level of these fluids.
Corrosion or other external damage resulting from stone chipping, gravel or any other form of impact.
- Damage which is “secondary/ collateral” and is as a direct result of any primary damage or defect upon which no action or rectification has taken place.
- Defects occurring as a result of “normal wear and tear”. “Normal wear and tear” is defined as deterioration occurring through usage and no defect of material or a manufacturing nature is evident.
The limited warranty parts, as detailed in the table “Schedule 1: Component list”, indicate consumable/ service and wear and tear items normally replaced or repaired in the process of routine maintenance servicing or where the normal useful life of such components as judged by VB-Airsuspension has expired.
- Increased repair costs due to warranty defect not being rectified at first signs of issue.
A warranty claim must be submitted in writing directly, but not later than 30 days after discovery of the defect.
Schedule 1: Component list
|Air springs||24 months / 100.000 km|
|Strut bearings and seals||24 months / 100.000 km|
|Compressors||24 months / 300 hours|
|Air valves (block)||24 months / 100.000 km|
|Filters||Up to 1st service scheduled maintenance|
|(stabilizer) bushes||12 months / 50.000 km|
|Shock absorbers||24 months / 100.000 km|
|Ball-joints||12 months / 50.000 km|
Limited warranty coverage for “rough-road countries” applies to:
|Air springs||12 months / 50.000 km|
|Strut bearings and seals||12 months / 50.000 km|
|Compressors||12 months / 150 hours|
|Air valves (block)||12 months / 50.000 km|
|Filters||Up to 1st service scheduled maintenance|
|Rubber bushes||12 months / 50.000 km|
|Shock absorbers||12 months / 50.000 km|
|Ball-joints||12 months / 50.000 km|