FAQS
Our 'Frequently Asked Questions page', also known as the FAQs page. We list frequently asked questions here and provide an explanation. If your question does not appear here, please get in touch with one of our VB-Partners who will be able to assist you further.
I NEED MORE INFORMATION ABOUT YOUR PRODUCTS, WHERE CAN I FIND IT?
The first port of call, of course, is this website where you will find the latest information. We have made every effort to ensure everything is shown as comprehensively and concisely as possible.
We are also very active on our blog page and our social media channels, Facebook and LinkedIn, where you will find all the latest updates. Why not follow us!
If you want to read more about a particular product, you will find a 'download' to the brochure at the bottom of the page in many cases.
If you would like to speak to someone in person, we can be found at many events and would be happy to assist you. Take a look at our events calendar.
You're not able to attend an event, or you'd prefer a quicker response? In this case, please get in touch with one of our VB-Partners who will be able to assist you further.
Is it actually us you need to speak to, or one of our subsidiaries? Please go to our contact page where you will find all the relevant contact details.
No, unfortunately this is no longer possible. Our VB network allows us to operate globally. Our VB-Partners have trained specialists who hold the appropriate certifications to fit our (air) suspension systems/products. That way you can always be sure of getting the appropriate service in your locality.
CAN I ORDER DIRECTLY FROM YOU?
HOW DO I KNOW IF (AIR) SUSPENSION SYSTEMS/PRODUCTS ARE AVAILABLE FOR MY VEHICLE?
It's easy to find out using our handy Product Finder! Enter your vehicle details, potentially your problems and/or requirements and the website will show you the appropriate (suspension) solution. The system allows you to share the results from the Product Finder with one of our VB-Partners. They will be able to help you with any questions you may have, a quotation, fitting and service & maintenance.
Don't worry. We only show our most popular applications here. Our (suspension) systems/products bring many benefits and, of course, it is up to you to decide whether these benefits will solve your problem. We are increasingly hearing of our products being used for specific vehicle applications that we hadn't even thought of! We're delighted you'd like to be a pioneer for us!
MY APPLICATION IS NOT LISTED. WHAT SHOULD I DO?
WHICH SYSTEMS BELONG TO WHICH PRODUCT GROUPS?
Our products fall into one of four product groups. These product groups contain a variety of systems for many different makes and models, meaning that there is always a suitable solution for you.
- Full air suspension: VB-NivoAir, VB-FullAir, VB-ActiveAir
- Semi air suspension: VB-SemiAir, VB-LevelAir
- Helper and reinforced springs: VB-CoilSpring
- Special parts: VB-SpecialParts, VB-FSD technology
You can find more information about our systems and their benefits here.
Want to know what product is available for your vehicle, what problems it can solve and/or functionalities it can add? Use our handy Product Finder for full information. To read more on this topic, go to the related article.
The answer to that is simple: it doesn't matter! All our registered VB-Partners have completed mandatory training to install full air suspension systems, and receive official VB-Partner certification once they have successfully completed this training. So, you can be assured of the same level of service whichever partner you choose.
To find out more about what the VB-Airsuspension training course covers, read our article.
HOW DO I KNOW WHICH VB-PARTNER TO CHOOSE?
MY VEHICLE IS SAGGING: WHICH PRODUCT DO I NEED?
Full air suspension (VB-FullAir):
this system automatically brings your vehicle to the correct ride height at all times regardless of the load.
Semi air suspension (VB-SemiAir):
an auxiliary air suspension system supports the existing suspension of the vehicle and enables the suspension to be adjusted within specific limits. Semi air suspension is often used on vehicles that (regularly) carry heavy loads or sometimes have variable loads. By installing an air spring between the chassis and the rear axle, the system raises the ride height of the vehicle generating greater spring travel.
Helper and reinforced springs (VB-CoilSpring):
helper and reinforced springs are suspension systems that support or reinforce the existing suspension system in order to correct a suspension problem. This system is a good option for vehicles that are always (heavily) laden and that have to carry variable loads every once in a while. This is because the reinforcement to the spring force is permanent and cannot be adjusted.
To read more on this topic, check out the related article here. We would recommend going to our easy-to-use Product Finder to find the right solution for your vehicle, where you will also have the option to contact one of our VB-Partners who will be able to assist you further.
Our VB-AutoLevel system is an additional option for our VB-FullAir 4C systems. It enables fast and smooth levelling of the full air suspension system.
Level your vehicle quickly and smoothly at the push of a button, even when on uneven ground. Unevenness of up to 10 cm or more can be corrected (depending on the type of vehicle). Once the VB-FullAir 4C is level, the controls switch off. This option is only suitable for VB-FullAir 4C systems.
Want to find out how the system works?
WHAT IS VB-AUTOLEVEL?
HOW MUCH DOES VB-AUTOLEVEL LEVEL THE VEHICLE?
Unevenness of up to 10 cm or more can be corrected. Some types of vehicle can even be levelled by 13 cm – the precise height achieved depends on the type of vehicle.
Want to find out how the system works?
Watch the video
Yes, that's no problem! The two systems can be made fully interoperable by means of a software link. The link between our full air suspension system and the hydraulic jacks can be implemented for systems from HPC Hydraulics, E&P level systems and others.
To read more on this topic, check out the related article.
IS IT POSSIBLE TO HAVE FULL AIR SUSPENSION AND JACKS ON THE SAME VEHICLE?
HOW DOES THE LINK BETWEEN THE FULL AIR SUSPENSION AND JACKS WORK?
The full air suspension system and hydraulic jacks can be made fully interoperable using a software link. As a result, you enjoy optimum ride comfort, increased stability and greater safety when out on the road. Once you have arrived at your destination, you can quickly and safely level your vehicle by lowering the air suspension to the lowest position at the push of a button and by extending the hydraulic jacks. Your motorhome will then not only be lower but also extremely stable, making it much easier for you to get in and out.
To read more on this topic, check out the related article.